This Terms of Service Agreement ("Agreement") outlines the terms and conditions governing your use of the “WOKZ”, work order management, a cloud based solution offered as SaaS by Hithav Partners LLP, ("we," "us," or "our"). By accessing or using the Service (defined below), you agree to be bound by this Agreement.

1. Definitions

• "Service" refers to the work order management platform offered by us, including all associated features, functionalities, content, and documentation.

• "Customer" refers to you, the individual or entity that has subscribed to the Service.

• "User" refers to any individual authorized by the Customer to access and use the Service.

• "Content" refers to any data, information, or materials uploaded, submitted, or stored by Customer or User through the Service.

2. Service Description

The Service allows Customer to:

• Create, manage, and track work orders.

• Assign work orders, milestones and tasks/jobs to Users.

• Submit timesheets, update status

• Communicate with team members and customers regarding work orders.

• Process payments against work orders

• Generate reports on work order activity.

3. Access to the Service

• You may be required to create an account and provide certain information to access the Service.

• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

• You agree to keep your account information up-to-date.

• You represent and warrant that you are of legal age to enter into this Agreement and will use the Service in accordance with all applicable laws and regulations.

4. Use of the Service

• You may use the Service only for lawful purposes and in accordance with this Agreement.

• You may not use the service in anyway that violates intellectual property rights, data privacy, or applicable laws.

• You may not reverse engineer, decompile, disassemble, or modify the service.

• You may not transmit any viruses, malware, or other harmful code through the Service.

5. Third-Party Services

• The Service may integrate with or utilize third-party services. Customer's use of such third-party services is subject to the terms and conditions of those providers.

6. User / Customer Data

• You retain ownership of all content uploaded to the Service.

• By uploading Content to the Service, You grant us a non-exclusive, worldwide license to use, reproduce, modify, publish, and distribute your Content solely for providing the Service.

• You are responsible for the accuracy, completeness, and legality of your content.

• You are responsible for ensuring that your content complies with all applicable laws and does not infringe on the rights of any third party.

7. Service Availability

• Hithav Partners LLP will use commercially reasonable efforts to make the Service available 24/7. However, Hithav Partners LLP does not guarantee uptime and may need to perform maintenance or experience downtime.

8. Support

• The level of support included with the Service is based on the Customer's subscription plan. Details on support options are available on our website or in the Order Form.

9. Fees and Payment

• We offer various subscription plans with different features and pricing. You can find a detailed description of our pricing on our website.

• You agree to pay the applicable fees for your chosen subscription plan. You are responsible for all applicable taxes and fees.

• Payment terms are specified during signup and may involve recurring billing.

• We reserve the right to change our pricing structure with reasonable notice.

10. Term and Termination

• This Agreement remains effective until terminated by you or us.

• You may terminate your subscription at any time, and your access to the service will be terminated at the end of the current billing period.

• We may suspend or terminate your access to the Service for any reason, including violation of this Agreement.

• Upon termination, we will remove or deactivate your account and all related content, unless prohibited by law.

11. Intellectual Property

• We own all intellectual property rights to the Service.

• You are granted a non-exclusive, non-transferable license to use the Service in accordance with this Agreement.

• You may not use any of our trademarks, copyrights, or other intellectual property rights without our prior written consent.

12. Confidentiality

• We will maintain the confidentiality of your information and content.

• You agree not to disclose any confidential information of ours.

• These confidentiality obligations will not apply to information that is already publicly known, independently developed by the receiving party, or rightfully obtained from a third party.

13. Warranties and Disclaimers

• WE PROVIDE THE SERVICE "AS IS" AND WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

• WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR VIRUS-FREE.

14. Limitation of Liability

• TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

15. Force Majeure

• Neither party shall be liable for any delay or failure to perform its obligations under these Service Terms due to causes beyond its reasonable control, including acts of God, war, terrorism, strikes, or natural disasters.

16. Indemnification

• Customer agrees to indemnify and hold harmless Hithav Partners LLP from any claim, suit, or proceeding arising out of or relating to Customer's use of the Service or violation of these Service Terms.

17. Entire Agreement and Severability

• These Service Terms constitute the entire agreement between Customer and Hithav Partners LLP with respect to the use of the Service and supersede all prior or contemporaneous communications, representations, or agreements..

• If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

18. Governing Law and Jurisdiction

• This Agreement shall be governed by and construed in accordance with the laws of the State of Telangana, India, without regard to its conflict of laws principles.

19. Dispute Resolution

• We will try to resolve any disputes arising from this Agreement amicably.

• If we cannot reach an agreement, the dispute will be settled by arbitration/mediation in accordance with The Indian Arbitration and Conciliation Act, India.

20. Notice

• All notices required or permitted hereunder shall be in writing and shall be deemed to have been duly given when delivered personally, sent by certified or registered mail, return receipt requested, postage prepaid, or sent by overnight courier to the addresses set forth below:

• If to Customer: The address set forth on the Order Form.

• If to Hithav Partners LLP: 2/288, Plot 1-65, No.288, Kakatiya Hills,
  Road Number 6, Guttala Begumpet, Madhapur, Hyderabad, Telangana, INDIA - 500033.

21. Changes to the Terms of Service

We reserve the right to modify these Service Terms at any time by posting the revised terms on the Service. These amended terms on the Services may be posted on the website. Customer's continued use of the Service after the revised terms are posted constitutes acceptance of the revisions i.e.,

• We may update this Agreement from time to time.

• We will notify you of any changes by posting the new Agreement on our website or sending you an email.

• Your continued use of the Service after the changes constitutes acceptance of the revisions